FREQUENTLY ASKED QUESTIONS

Does Chuck & Don'sKriser's have a rewards program?

Yes! Our Friends of ChuckKriser's rewards program is FREE to join. As a member, you get 4% back on every purchase (including services), plus free food and treats through our frequent buyer program.

How does the Friends of ChuckKriser's program work?

Friends of ChuckKriser's members earn one reward point for every dollar spent on products and services. Each point is worth $0.04 (or 4% back). Rewards vouchers are issued monthly for in-store and online purchases. Additionally, members can earn free food, treats and more through our frequent buyer program.

How do I join the Friends of ChuckKriser's rewards program?

It’s free and easy to join our Friends of ChuckKriser's rewards program. To become a member, just create an online account or sign up with a team member in-store. You’ll need to provide your first and last name, phone number and a valid email address. (Don’t worry, this information is safe and secure and won’t be shared with third-party vendors.) We’ll use your email address to send points and rewards vouchers. Make sure to opt in to email marketing updates so you never miss out on member-exclusive offers.

Can I earn rewards for both in-store and online purchases?

You bet! As a Friends of ChuckKriser's member, you can earn rewards points on all in-store and online purchases – just make sure to provide the email address associated with your account at checkout. This includes pickup and local delivery orders.

Can I redeem my rewards in-store and online?

Yes! To redeem rewards in-store, simply show your emailed voucher to a team member at checkout or ask them to look it up. To redeem rewards online, just enter your voucher number in the promo code field on the checkout page.

How will I receive my monthly rewards and frequent buyer program vouchers?

Within the first 15 days of the month, you’ll receive an emailed rewards voucher based on your previous month’s spending. Be sure to keep your loyalty account up to date with a current, valid email address so you don’t miss out on any rewards.

You can check your frequent buyer program rewards status by logging in to your online account and selecting the "Friends - Frequent Buyer Program" tab. Or by asking a team member to check your status in-store.

How can I redeem free items through the frequent buyer program?

You can redeem free items at any store or online. To redeem online, log in to your account and add the eligible item you’d like to redeem to your cart. At checkout you will be able to redeem the item. Members are responsible for the in-store or online tax associated with the free item.

How soon will I see my purchases recorded in the frequent buyer program?

Items purchased in-store will immediately be added to your frequent buyer program. Items purchased online will be added to your frequent buyer program as soon as your order is fulfilled (aka picked up in-store or shipped). To check your frequent buyer program status, log in to your online account and select the "Friends - Frequent Buyer Program" tab. Or ask a team member to check in-store.

Do rewards promos need to be activated?

Some member-exclusive offers, such as bonus points, may need to be activated online or via a click-to-activate email. Make sure to opt in to email marketing updates so you never miss out!

Do rewards points or vouchers expire?

Each month, your rewards points are tallied and emailed to you as a voucher. You then have 45 days to use this voucher on any in-store or online purchase(s). For the frequent buyer program, expiration dates vary and are determined by manufacturers.

Are there any items that don’t qualify for rewards points?

There are a few items that don’t qualify for rewards points, including gift cards, donations, tips, taxes, shipping fees and purchases made with rewards vouchers.

Do Autoship orders qualify for rewards points and the frequent buyer program?

Yes! As long as you’re logged in to your loyalty account when you place your first Autoship order, you’ll earn rewards points on that order and all future Autoship orders.

Can I redeem a rewards voucher on an Autoship order?

If you’re setting up an Autoship subscription, you can use a rewards voucher as a payment method when you place your first order – just add the voucher number in the promo code field on the checkout page. You’ll also need to provide a valid credit card number to set up your Autoship subscription. Unfortunately, rewards vouchers cannot be added as a payment method for pre-existing Autoship subscriptions or future orders.

Do I earn rewards points for grooming and self-wash services?

Of course! As a member, you earn 4% back on everything – even spa days, nail trims and bath time. (Services vary by location.)

I have multiple rewards accounts. Can they be combined?

Yes, and we’re happy to help. If you’d like to combine multiple accounts that belong to you, just give us a call at 855-977-1119. Have the phone number and email address associated with each account on hand, so our customer service team can assist you. You can also talk with a team member in-store.

Can I view my rewards points online?

In 2024 we upgraded our loyalty program so members can earn a combined monthly reward for all in-store and online purchases. Your monthly reward is emailed as a voucher that can be used in-store or online. While there isn't currently a way to view your points balance online, we're working on making this feature available soon. We're always happy to check your balance in-store – just ask a team member at checkout.

Do you sell gift cards?

Yes! You can purchase gift cards in-store or online here.

Are gift cards redeemable online?

Yes! All gift cards can be used in-store and online.

Can digital gift cards be used in-store?

Yes! You can either show us your gift card on your mobile device or print out the email containing your digital gift card.

How do I check the balance on my gift card?

You can check your balance here.

Is my credit card information secure?

Yes. All payments and your information are securely stored off-site and protected by our credit card processor.

When am I charged for my online purchase?

Upon initial purchase, a pre-authorization or hold is placed on your account. That charge is finalized when your order is picked up by the courier. You will automatically be charged for orders placed online for in-store pickup. If the order isn’t picked up within 48 hours, the charge will be refunded to your account.

Help! How do I change or cancel my order?

Once your order is placed, we ensure it’s fulfilled and shipped as quickly as possible. This means the window to change or cancel your order is small. But we’re always happy to try and help! If you’d like to update or cancel an existing order, please call our customer service team as soon as possible at 855-977-1119.

When will I receive my order?

If you live within 15 miles of your local store and place your local delivery order up to one hour before store closing time, you’ll receive your order the same day. If you order less than an hour before the store closes or after it’s closed for the day, your order will be delivered the next day.

What products can be delivered with local delivery?

If your local store has it in stock, it can be ordered for local delivery.

How much does local delivery cost?

Local delivery costs just $7.50. Plus, keep an eye out for FREE local delivery promos!

Is my address within the delivery range for local delivery?

To qualify for local delivery, your address must be within 15 miles of your local stores. (Your local store must also have the items in stock to complete your same day delivery purchase).

Do all stores offer local delivery?

Yes! We work with multiple local delivery couriers to cover the 15 miles delivery radius around all of our local stores.

What is the discount for Buy Online, Pick Up In-Store?

You automatically get 10% off most items when you buy online, pick up in-store! This discount may not be combined with certain other offers or coupons; the larger discount will apply. Certain brands, including Hill’s Science Diet, are excluded from this discount due to manufacturer restrictions.

How will I know when my order is ready to pick up?

You’ll receive an email when your order is ready to pick up in-store.

How long are orders held?

In-store pickup orders are held for 48 hours. If an order isn’t picked up within this time, products are returned to the shelves, and a refund is issued to the original form of payment.

How do I pick up my order?

Just bring your order confirmation email as proof of purchase. (Note: This is different from your pickup notification email.) You can pick your order up in-store at the checkout counter or call ahead and we’ll bring it out for curbside pickup.

Can I set up recurring orders for in-store pickup?

Unfortunately, we’re not able to set up recurring orders for in-store pickup. You can always set up a recurring order with Autoship – and save 35% on your first order, plus 5% on future shipments.

What is Autoship?

Never want to run out of your pet’s favorite things? You can schedule recurring orders with Autoship so you’re always prepared. Save 35% on your first Autoship order, plus 5% on every future order. It’s easy to pause, skip, cancel or update your Autoship subscriptions anytime in your account.

Can I change dates or cancel an Autoship order?

Yes! It’s easy to update or cancel an Autoship subscription. Just head to your account and select “Autoship.”

Is there an Autoship discount?

You bet! You’ll automatically get 35% off your first order when you sign up for a new Autoship subscription, plus 5% off future orders. This discount doesn’t apply to all products and may not be combined with certain other coupons or discounts. Maximum discount amount is $50.

How do I set up an Autoship subscription?

It’s pretty simple… just head to any product page and select “Create Autoship” and choose your desired order frequency. After that, you can check out like normal to start your Autoship subscription. You can manage your Autoship subscriptions anytime in your account.

How soon will I receive my order?

This depends on your location and local store inventory, since orders ship directly from our stores. If you live within 15 miles of your local store and your order is in stock there, you should receive it within two days. If you live farther away or if your local store is out of stock, your order may take up to seven days to arrive. More questions? Email us.

Do I need to be home to receive my delivery?

Don’t worry, your package will still be delivered if you’re not home. However, if you order fresh or frozen items, they’ll be delivered by a local courier, likely the same day you place your order. We highly recommend being home when your fresh or frozen order arrives, so it doesn’t thaw upon delivery.

How much does home delivery cost?

Shipping is FREE for orders $35 and over. For orders under $35, the shipping cost is $5.95. This applies to orders shipped to addresses within the states where we operate stores (Colorado, Kansas, Minnesota and Wisconsin). All other orders are subject to a $19.95 delivery fee.

What is your delivery service area?

We deliver to all U.S. states, except Hawaii and Alaska.

Do you deliver fresh and frozen food?

Yes! However, you must live within 15 miles of your local store, and any fresh or frozen items you order must be in stock at this location. This is because all fresh and frozen orders are fulfilled by local stores and delivered by a local courier.

What products are available for nationwide shipping?

Everything is available for nationwide shipping with a few exceptions. Cat furniture, 50 lb bags of wild bird food and frozen/raw products are not available for nationwide shipping and must be ordered with local delivery.

What’s your return policy?

We want you and your pet to be 100% happy. Sometimes the harness turns out to be a size too small, or the dry food arrives right after your vet says no more chicken kibble. To help ensure this, most unopened items with tags (and a receipt or order confirmation email) can be returned within 45 days of purchase. Your refund will be issued to the original form of payment. You can review our full return policy here.

How do I make a return or exchange?

Need to make a return or exchange? Just stop by your local store with the item and receipt or order confirmation email. If you don’t live near a store, please contact us so our customer service team can help you with a mail-in return. Please allow 7-10 business days for us to process your return after we receive it. Exchanges are only available in-store at this time.

Can I book an appointment online?

Yes! You can book your appointment online here. We’ll confirm your appointment via text or email. Note: Please upload your pet’s vaccine records online when you book your appointment or bring them to your appointment in-store.

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Do you groom cats?

Yes! Cat grooming is not for the faint of heart, but we actually DO offer cat grooming services at select locations. Please call your local salon to see if cat grooming is offered there.

Do you use muzzles?

Safety is our top priority for both your pet and our groomers. If a pet is showing signs of aggression due to fear or anxiety, we may use a gentle muzzle to keep everyone safe. Please let your groomer know if you have any questions or if you think your dog may need a muzzle during their groom.

How long will my pet's grooming appointment take?

Each grooming appointment takes approximately 2-4 hours. We’ll notify you as soon as your pet is done.

What vaccinations does my pet need?

All dogs are required to have the following up-to-date vaccinations for services: rabies (all locations), distemper and parvovirus (Colorado only). And all cats are required to have the following up-to-date vaccinations for services: rabies (all locations) and FVRCP (Colorado only). You can show proof of your pet’s vaccinations by (a) uploading their records online when you book your appointment, or (b) bringing a copy of their records to your local salon at the time of your appointment or walk-in service. Please note: Rabies tag not accepted, certificate must be provided.

What if my pet requires special care or accommodations?

We understand that every pet is unique and will do our very best to accommodate them. If your pet requires special handling, additional time or assistance during their groom, extra charges may apply. Please let us know ahead of time so we can discuss the best plan. On rare occasions, we may have to turn down an appointment if we feel we can’t complete it safely.

Do you offer walk-in grooming services?

We sure do! Head to our dog and cat grooming pages to learn more about walk-in services and pricing.

How much does a self-wash cost?

A single self-wash costs $15. You can also purchase a self-wash five-pack for $37.50, which saves you 50% per wash!.

How long can I use the self-wash area for?

You have thirty minutes per self-wash to get your pup all fresh and clean. This should be plenty of time for even the squirmiest, most bath-loathing dogs.

Do I have to make an appointment or can I just swing by?

You can reserve a time slot online or stop by without a reservation. Our self-wash salons are open for walk-in visits up to one hour before store closing time.

Does my dog need to be vaccinated for a self-wash?

Yes, the same vaccinations are required for self-wash and grooming services. All dogs are required to have the following up-to-date vaccinations: rabies (all locations), distemper and parvovirus (Colorado only). You can show proof of your pet’s vaccinations by (a) uploading their records online when you book your appointment, or (b) bringing a copy of their records to your local salon at the time of your appointment or walk-in service. Please note: Rabies tags are not accepted and a rabies certificate must be provided.

What self-wash supplies do you provide?

Our self-wash stations are fully stocked with everything you need – including salon-grade shampoo & conditioner, blow dryers, towels, brushes and aprons.

What vaccinations does my pet need for services?

To keep everyone safe, vaccines are required for both grooming and self-wash services. All dogs are required to have the following up-to-date vaccinations: rabies (all locations), distemper and parvovirus (Colorado only). And all cats are required to have the following up-to-date vaccinations: rabies (all locations) and FVRCP (Colorado only). Please note: Rabies tags are not accepted and a rabies certificate must be provided.

How do I show proof of my pet's vaccinations?

You can show proof of your pet’s vaccinations by (a) uploading their records online when you book your appointment, or (b) bringing a copy of their records to your local salon at the time of your appointment or walk-in service. Please note: Rabies tags are not accepted and a rabies certificate must be provided.

Do you offer in-store vet services?

Yes! We offer in-store vet services with VIP Petcare. Services include wellness exams, vaccinations and more. Check our local event calendar local event calendar to find a drop-in clinic near you.

What vet services do you offer?

We offer a variety of services for both dogs and cats during our scheduled drop-in vet clinics with VIP Petcare, including wellness exams, parasite screenings, microchipping, vaccinations and more.

Do you offer solutions for sick pets?

While we offer wellness supplies and services to support your pet’s overall health, you should contact your vet immediately if your pet is sick or experiencing an emergency.

Can you spay or neuter my pet?

Unfortunately, we’re not able to spay or neuter your pet. Our drop-in vet clinics don’t include surgical procedures.

Does my pet need an appointment for vet services?

All in-store vet clinics with VIP Petcare are walk-in only, so no appointment is needed. To find an event near you, check our local event calendar local event calendar or give your neighborhood store a call.

I'm worried it's time to say goodbye. Do you offer euthanasia?

Saying goodbye to a family member is incredibly hard. While we don't perform euthanasia services, we’re still here to support you and your pet through end-of-life care and help answer any questions you may have.

What food should I feed my pet?

Every pet has unique nutritional needs based on their breed, size, weight, activity level and many other factors. The best way to help your pet be the best version of themselves is to build a healthy, balanced bowl that’s a combination of proteins, toppers, hydrators and supplements that are specific to your pet.

Come visit your local Pet Foodies in-store so we can help you build the perfect bowl for your pet. (Plus, feel confident with our easy return policy.) Before making any changes to your pet’s diet, we also recommend consulting your pet’s veterinarian, especially if your pet has any medical conditions.[

What if you don’t carry a product I want?

Have a product request? Call your local store, talk with a team member in-store or email customer service at info@chuckanddonskrisers.com to let us know which product you’d like to request. We may be able to order it for you and have it shipped to your local store at no extra cost.

What brands do you carry in-store?

Wondering if we carry a specific product or brand at your local store? Just give us a call and we’ll let you know. You can find the largest selection of our favorite brands online.

Do you carry crickets in-store

Yes, many of our stores sell live crickets. Give your local store a call to confirm availability.

Will you sell my product in-store?

We love discovering new products! Contact us to submit your request.

How do you decide which products to carry?

We’re pet parents just like you, which means we only carry products we’d give our own pets. Everything you’ll find in-store and online has been hand-selected by our team to provide the highest quality and value to your pets.

Do you sell pets?

No, but we love hosting adoption events! We regularly partner with rescues in the community to help pets find loving homes. Check our local event calendar to find an adoption event near you. Not ready to adopt quite yet? You’re still more than welcome to come ask questions and say hello.

Can I bring my pet in-store?

We love welcoming pets in-store! (After all, it’s one of the best parts of our job.) Just make sure they’re on leash and up to date on their vaccinations.

Are you hiring?

Love pets and want to join our team? Check out our open positions on our careers page.

Can my organization host an event in-store?

We’d love to connect! You can apply to host an event here or visit us in-store to talk with your local store manager.

Will you donate money or products to my organization?

We’re committed to supporting local organizations that share our values. Please contact your local manager with any donation requests. We prioritize animal-related 501(c)(3) organizations.

Do you give back to the community?

Giving back to the community is one of our core values. We host adoption events, donation drives, fundraisers and more to support animals in need and local non-profit organizations.